The personal information you provide to us will be held and used by Walmsley Church AODS ("WCAODS" or "we" or "us"), which is a non-profit organisation run by volunteers.
WCAODS complies with its obligations under the General Data Protection Regulations (GDPR) by keeping personal information up to date; by storing and destroying it securely; by not collecting or retaining unnecessary data; by protecting personal information from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal information.
WCAODS only collects personal information about you when you specifically provide us with such information on a voluntary basis in order to book tickets or to be added to our mailing list.
When booking tickets, your personal information is stored securely by our ticket agent, TicketSource. The personal information that we collect includes: name, address, email and contact number. If you book tickets online via our agents, TicketSource, they will also collect your payment card details. These details are encrypted for processing and only part of the card details are stored in the TicketSource site to assist with customer queries or charge disputes.
If you request to be added to our mailing list, the personal information is stored securely on our web hosts servers and includes your name and email only.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system security, customer support and site analytics. This statistical data cannot be used to identify a customer.
The legal basis for us holding and using your information, as defined by the General Data Protection Regulations (GDPR) is for the performance of a contract (i.e. the processing of ticket bookings either by ourselves or via our agent, TicketSource) and that we have a legitimate interest (storage of IP Addresses for risk management or Cookies to allow full access and smooth progression through our website).
We use your personal information for the following purposes:
- To process ticket bookings (including the booking, payment processing and ticket delivery)
- To send you email communication regarding your booking (to include booking reminders or to advise you of an event cancellation)
- To facilitate ticket collection
- To notify you of any changes to the event
- To assist you with any query that you may have with your booking or payment
- We may also use your data to perform quality assurance, sales analysis or other business analysis
- During the booking process and on our website contact form, we will ask if you would like to be included on our mailing list. If you decide to opt in to our mailing list, you agree that we can send you marketing information, until such a time that you indicate otherwise.
WCAODS will never share your personal information with any other third parties.
TicketSource will not use your personal information for any marketing activities and TicketSource does not sell customer personal information to third parties. TicketSource will only contact you regarding an existing booking or booking attempt.
We will keep your personal information for no longer than reasonably necessary and it will be deleted after five (5) years. Personal information is retained for this period to assist us to respond to customer booking queries or any charge disputes that may arise.
You have a number of rights under data protection legislation (subject to certain restrictions), such as the right to request a copy of the information we hold about you. For further information about these rights, or if you have any questions about how we use your personal details, please email or write to the Secretary, WCAODS, whose contact details are shown here.
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, or remove it completely when you no longer wish us to keep information on our records.
If you are unhappy at any stage with how we use your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).